Returns And Refunds

At Venissa, we want you to be fully satisfied with your purchase. If you're not happy with your order, you can request a return under the following conditions:

1. Eligibility for Returns

To qualify for a return:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in original packaging, and in the same condition you received it.
  • We do not accept returns on sale or discounted items unless they are defective.
  • Returns are not accepted for reasons related to buyer’s remorse (e.g., changed mind, ordered the wrong size or color, etc.).

2. How to Request a Return

  1. Contact us at [support@venissa.com] with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the item to the provided return address (you are responsible for return shipping fees).
  4. Once received and inspected, we will notify you about the status of your return.

3. Non-Returnable Items

  • Items that have been used, damaged, or altered after delivery.
  • Items returned without prior authorization from our support team.
  • Items marked as final sale or clearance.

4. Refund Processing

  • If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • If your return does not meet our policy conditions, it will be sent back to you at your expense.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

For any return inquiries, please reach out to our support team at [support@venissa.com].