Returns And Refunds
At Venissa, we want you to be fully satisfied with your purchase. If you're not happy with your order, you can request a return under the following conditions:
1. Eligibility for Returns
To qualify for a return:
- The item must be returned within 30 days from the date of delivery.
- The item must be unused, in original packaging, and in the same condition you received it.
- We do not accept returns on sale or discounted items unless they are defective.
- Returns are not accepted for reasons related to buyer’s remorse (e.g., changed mind, ordered the wrong size or color, etc.).
2. How to Request a Return
- Contact us at [support@venissa.com] with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item to the provided return address (you are responsible for return shipping fees).
- Once received and inspected, we will notify you about the status of your return.
3. Non-Returnable Items
- Items that have been used, damaged, or altered after delivery.
- Items returned without prior authorization from our support team.
- Items marked as final sale or clearance.
4. Refund Processing
- If approved, your refund will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- If your return does not meet our policy conditions, it will be sent back to you at your expense.
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
For any return inquiries, please reach out to our support team at [support@venissa.com].